My Sasa order has arrived! I've not done a haul in a while so I thought I would show you what I've bought recently from sasa.com.
JEALOUSNESS (x 2) Assorted False Eyelashes - JS-688 |
Koji DOLLY WINK Liquid Eyeliner (Deep Black) |
Koji DOLLY WINK False Lower Lashes (No. 14 Natural Cute) |
Koji DOLLY WINK False Lower Lashes (No. 13 Baby Girl) |
Koji DOLLY WINK Eyelash (No. 2 Sweet Girly) |
Koji DOLLY WINK Eyelash Fix |
SK-II CLASSIC CARE Facial Treatment Essence |
SK-II ANTI-AGE Signs Eye Mask (14 piece) |
SK-II CLASSIC CARE Facial Treatment Mask (10 piece) |
Import VAT £35.05
Clearance Fee £13.50
Total £48.55
Including customs charge I payed nearly £210. Bleh. But overall I'm still pleased with my order.
This isn't the first time I have been charged customs duty so it's not new to me but it has been the most I have had to pay so far. I have ordered from Sasa 5 times previously (this is my 6th order) and never got charged customs. This time I got stung quite hard so I guess it makes up for the times I got away with it!
When and Why Do you Have to Pay Customs Charge?
Any item you import outside of the EU and is over £16 will risk of being charged customs duty. It looks like more or less every order made in the past few months from Sasa where the buyer lives in the UK is caught up in custom charges. It really depends on where you live, sometimes you get lucky like the 5 times for me but I think they have just become more strict especially now that the UK economy is still struggling.
Customs charge has nothing to do with the company but the laws of your own country. So if you don't want to be charged customs you must understand the laws and regulations, which differs from country-to-country. I know must people like to stock up. I'm one of them. Who can limit themselves to buying less than £18 for one order that comes from the other side of the world? You might as well buy more while you're at it. Sasa doesn't always offer free shipping or the free shipping is only available when you buy over $75USD which then means you risk of custom charges. You can't win around it and Sasa won't help you either.
Part of Sasa's policy states:
Customs & Tax
When ordering from sasa.com you are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. Sasa.com has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information.
When ordering from sasa.com you are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. Sasa.com has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information.
When you pressing “continue” to place your order, this assumes you have accepted the responsibility for the import duties and/or tax, additional charge and Import Trade Declaration for custom clearance. If you have not been able to complete this statement of the aforementioned and the package is subsequently returned to sasa.com, you will be responsible for the return shipping charges and a re-stocking fee of 15% of the total product purchase price. The balance will then be refunded back to you.
NOTE: As import duties and/or taxes and any additional charges for custom clearance must comply with the laws and requirements of the country, we MUST provide the product value for the customs clearance. In addition, some of the countries requested to attach the product details with value outside the parcel, thus, we will NOT amend the product value in any circumstances
It's understandable for them to state this in their policy as most companies do. You probably would have been quoted more if you bought from elsewhere because Sasa has the best prices for asian products.
I'm expecting this to be my last Sasa order (*coughs* if I can control myself). I should support the UK and EU businesses so I'm going to be rounding up Sasa the whole experience and the pros and cons of shopping online at Sasa.
The Bad..
The packaging. The thing that annoys me most about Sasa is that they have limited themselves to the same one size outer packaging box. It doesn't matter if you order just one set lashes (which I did once do; it was 2 pairs actually) they will still post it in the same, large, exaggerated box.. And then the rest of the parcel will be filled with packing peanuts which is a nuisance to pick up once they scatter around everywhere, and also not very environmental friendly since they don't use the biodegradable soluble types.
Out of stock products. Now I've complained for so long about this matter I feel that it's slightly improved because before it used to take weeks and weeks and weeks for a popular item to get back in stock they have improved in a way but not enough to make me feel impressed by.
Their reviews. It can be unreliable. Sasa reviews are all monitored before they are published. There is one thing I found out about Sasa which is quite sneaky. They don't allow reviews with less than 3 stars. I read this on a blog and later tried it out myself, I left a review with 1 star and it was declined however I did this a long time ago so I hope they have changed that. You wouldn't find a bad review in the past. You can now see one/two star products but they aren't actually reviewed I believe it's just computerised randomly.
The Good..
Competitive prices. Of course not the same as HK but still cheapest online. If you live in east asian you might get it for cheaper but it doesn't apply to most of us, unless you're on holiday there. The prices do however inflate just slightly when it's in demand.
Wide range of asian products available. Sasa.com is a good place to shop for their selection of products. There are a lot of Japanese products, Taiwanese products, and some Korean too. My favourite Dolly Wink brand, K-Palette, SK-II, Kose are all bought from there.
Reputable company. The company is legit, no fake products; you can buy with confidence.
Quick and efficient order processing. It usually takes 2-5 days for them to process your order and dispatch. I think that is pretty good. It takes one week for it to arrive here (longer this time because of customs - but only by a day because they sent me a letter instead of my package). Still very decent.
To conclude, I will always love Sasa but the online shopping journey ends here. Although it's unlikely I hope that one day Sasa will come to Europe. After all, western countries are catching on with bb creams at the moment so I don't see why not. It may take a long time but I do wish they would introduce more asian products to the western market.
0 komentar:
Posting Komentar